Case Study: Backwater Valve Installation to Prevent Sewer Backups in Aurora

Location: Aurora, Ontario
Client: The Hassan Family
Issue: Basement flooding caused by municipal sewer backup
Service: Backwater valve installation with permit coordination and rebate assistance

The Challenge

The Hassan family lives in a semi-detached home in Aurora Grove. During a torrential summer storm, the municipal sewer system became overwhelmed, resulting in raw sewage backing up through their basement floor drain and laundry tub. The flooding caused water damage to their flooring and storage items, along with sanitation concerns.

They contacted Direct Waterproofing for a permanent solution to prevent future sewer backups and protect their home during heavy weather events.

Our Solution

Direct Waterproofing recommended the installation of a mainline backwater valve, a one-way plumbing device designed to prevent sewage from re-entering the home during city sewer surges. We also informed the clients that the Town of Aurora offers a subsidy program to cover part of the installation cost for approved flood protection devices.

Installation Process:

1. Permit Acquisition: Obtained all necessary permits through the Town of Aurora and scheduled required inspections.
2. Excavation and Access: Removed a small section of the basement concrete slab to access the main sewer line.
3. Valve Installation: Installed a backwater valve with a transparent inspection lid and maintenance access port.
4. System Testing: Conducted backflow simulations to ensure proper valve function under load.
5. Floor Restoration & Rebate Support: Re-poured the concrete, cleaned the area, and helped the homeowners submit the rebate application through the municipal program.
   

The Result

Since the installation, the Hassan family has experienced no further backup incidents, even during subsequent storms. The backwater valve provides automatic protection without the need for manual intervention and offers peace of mind against unexpected sewer line failures.

Client Testimonial

“We had no idea this kind of valve even existed. Direct Waterproofing handled everything, including the permits and rebate paperwork. It was a smart investment and we finally feel safe during storms.”
— The Hassan Family, Aurora

Frequently Asked Questions

1. What is a backwater valve?
It’s a device installed in your main sewer line that allows water and sewage to exit your home, but blocks it from coming back in during a backup.

2. Is this required in Aurora?
While not mandatory, it’s strongly recommended in flood-prone areas. Aurora offers a rebate program to encourage homeowners to install approved flood protection devices.

3. How long does the installation take?
Most installations are completed in one day, including excavation, valve placement, and concrete restoration.

4. Will I need to apply for a permit?
Yes, and we handle that process on your behalf. A municipal inspection is required after installation to be eligible for the rebate.

5. How much does the rebate cover?
The Town of Aurora may reimburse eligible homeowners for up to 80% of the cost (to a maximum based on the device). We assist with all documentation and submission.

To protect your Aurora home from sewer backups, visit our Basement Waterproofing Aurora page or contact us today for a free inspection and rebate-eligible backwater valve installation.